Privacy Policy
Last updated: 1 September 2026
Aliens Automotive (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have, in line with the New Zealand Privacy Act 2020.
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1. Information we collect
- Contact details you give us when requesting a callout, such as your name, phone number, and location.
- Vehicle information relevant to the service, such as make, model, and registration.
- Payment details processed at the time of service.
- Basic usage data from our website, such as pages visited, collected via analytics tools.
2. How we use your information
- To dispatch a technician and provide roadside assistance.
- To contact you about your callout, including arrival updates.
- To process payment for services rendered.
- To improve our website and services, and to comply with legal obligations.
3. Sharing your information
We don’t sell your personal information. We may share it with technicians and contractors who need it to perform a callout, and with service providers who help us run our business (such as payment processors and mapping tools), under obligations to keep it secure.
4. Data security and retention
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. We keep your information only for as long as needed to provide our services and meet our legal and accounting obligations.
5. Cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control cookies through your browser settings.
6. Your rights
Under the Privacy Act 2020, you have the right to access and request correction of the personal information we hold about you. To make a request, contact us using the details below.
7. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.
8. Contact us
For any privacy questions or requests, email help@aliensautomotive.co.nz or call 021 229 30071.